Refund policy

Return Policy – ElyCare

At ElyCare, your satisfaction is our top priority. If you're not completely happy with your purchase, we're here to help.

🔄 7-Day Return Window

You can return any item within 7 days of receiving your order.

✅ Return Conditions

To be eligible for a return, please make sure:

  • The item is unused, unopened, and in its original condition
  • The item is in its original packaging with all tags/seals intact
  • You have proof of purchase (order number or receipt)

❌ Non-Returnable Items

Certain items may not be eligible for return due to hygiene or safety reasons, such as:
Opened or used personal care products
Items marked as "Final Sale" or "Non-Returnable"

📦 How to Initiate a Return

  1. Contact our support team at [your email/contact info] within 7 days of delivery
  2. Share your order number and reason for return
  3. Our team will guide you through the next steps and provide a return address (if applicable)

💰 Refunds

Once we receive and inspect your returned item, we will notify you of the approval status. If approved, your refund will be processed to your original payment method within [5] business days.

🔁 Exchanges

If you'd like a different size/variant instead of a refund, let us know — we're happy to arrange an exchange where possible.

📞 Questions?

Reach out to us at support@elycare.store — we're always here to help!