Return Policy – ElyCare
At ElyCare, your satisfaction is our top priority. If you're not completely happy with your purchase, we're here to help.
🔄 7-Day Return Window
You can return any item within 7 days of receiving your order.
✅ Return Conditions
To be eligible for a return, please make sure:
- The item is unused, unopened, and in its original condition
- The item is in its original packaging with all tags/seals intact
- You have proof of purchase (order number or receipt)
❌ Non-Returnable Items
Certain items may not be eligible for return due to hygiene or safety reasons, such as:
Opened or used personal care products
Items marked as "Final Sale" or "Non-Returnable"
📦 How to Initiate a Return
- Contact our support team at [your email/contact info] within 7 days of delivery
- Share your order number and reason for return
- Our team will guide you through the next steps and provide a return address (if applicable)
💰 Refunds
Once we receive and inspect your returned item, we will notify you of the approval status. If approved, your refund will be processed to your original payment method within [X] business days.
🔁 Exchanges
If you'd like a different size/variant instead of a refund, let us know — we're happy to arrange an exchange where possible.
📞 Questions?
Reach out to us at [your email/contact info] — we're always here to help!